Routledge Handbook on Information Technology in Government
Chen, Yu-che (EDT)
Ahn, Michael J. (EDT)
395 p. 26 cm
New in paperback. Hardcover was published in 2017. With its emphasis on innovative electronic governance practices, this Handbook provides a compelling survey of the advanced and emerging innovative applications of information technology in government.
The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores: Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance Key theories of IT innovations in government on the interplay between technological innovations and public administration The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value Key strategies and conditions for fostering success in leveraging technological innovations for public service This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.
Table of Contents
Introduction Chapter 1: The Promises and Opportunities of Information Technology in Government Yu-Che Chen and Michael J. Ahn Section I: Theories of Information Technology (IT) Innovations in Government Chapter 2: Transforming Government Services over Time: Meanings, Impacts, and Implications for Citizen - Government Relationships Miriam Lips Chapter 3: Information Policies: Value-oriented, Instrumental and Managerial Choices for Governing an Information Society Sharon Dawes Chapter 4: An Integrative Framework for Effective Use of Information and Communication Technologies (ICTs) for Collaborative Public Service Networks Yu-Che Chen Chapter 5: Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives: Fundamentals and Recommendations Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Eliot Rich, and David F. Andersen Section II: Emerging Technologies and Their Applications for Government Chapter 6: Big data and local performance management: the Experience of Kansas City, Missouri Alfred Ho, Kate Bender, Julie Steenson, and Eric Roche Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector: Prospects and Challenges Sukumar Ganapati Chapter 8: Internet of Things for Public Service: Innovative Practice in ChinaJian-Chuan Zhang, Xiao Zhang, and Zhicheng Wang Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan Hsien-Lee Tseng, Pin-Yu Chu, and Tong-Yi Huang Section III: Technology-enabled Cross-boundary Collaboration and Governance Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of Government Performance, E-Government and Citizen Attributes Seung-Hwan Myeong and Michael J. Ahn Chapter 11: Social Media Communication Modes in Government Ines Mergel Chapter 12: Resident-Government Engagement via New Technologies Georgette Dumont Chapter 13: Civic Hacking: Citizens Creating New Digital Government Interfaces Lora Frecks Section IV: Advancement of Democratic Accountability and Public Values Chapter 14: Catching On and Catching Up: Developments and Challenges in E-Participation in Major U.S. Cities Karen Mossberger, Yonghong Wu, and Benedict Jimenez Chapter 15: Navigating the Open Government Comfort Zone for the Effective Use of Open Data Younhee Kim Chapter 16: Technology, Transparency, and Local Government: Assessing the Opportunities and Challenges Greg Porumbescu, Peter Schaak, and Erica Ceka Chapter 17: Protection of Personally Identifiable Information in Government: A Survey of US Regulatory Framework and Emerging Technological Challenges Anna Ya Ni Chapter 18: An Exploratory Study of E-participation Technology Adoption by Citizens Jooho Lee Section V: Advancement of Public Service through Technological Innovations Chapter 19: Providing Critical Emergency Communications via Social Media Platforms: Multiple Case Study DeeDee Bennett Chapter 20: An Analysis of Main Attributes for Governance in Smart Cities Manuel Pedro Rodriguez Bolivar Chapter 21: Cyberinfrastructure for Collaborative Scientific Networks: Institutional Design and Management Strategies Yu-Che Chen and Rich Knepper Chapter 22: E-Government in China Nan Zhang and Zuejiao Zhao Chapter 23: E-government Innovations in South Korea: Lessons from the Leading E-government Nation Michael J. Ahn Conclusion Chapter 24: Conclusion - The Future of Information Technology and Government Michael J. Ahn and Yu-Che Chen